Refund Policy

Trial Before Purchase

We strongly encourage all customers to request and test a free trial before purchasing any subscription plan. This helps ensure that the service works properly on your device, internet connection, and preferred setup before making a purchase.

Digital Service Notice

Our services are digital products delivered electronically. Once access credentials have been issued and the service has been activated, the service is considered delivered.

Technical Support First

If you experience any issues with the service, please contact our support team before requesting a refund. Our team will investigate the issue and help identify the cause.

Refund Eligibility

You may be eligible for a refund if:

• The issue is confirmed to be caused directly by our service
• Our support team is unable to resolve the issue
• The refund request is submitted within 7 calendar days of purchase

Approved refunds are issued using the original payment method whenever possible.

Situations Not Eligible For Refunds

Refunds are generally not available for issues outside our control, including but not limited to:

• Device malfunctions or unsupported devices
• Media player application issues
• Internet connection problems
• ISP restrictions or network limitations
• Changes in government regulations or policies
• Third-party service interruptions or policy changes
• Compatibility issues discovered after purchase when a trial was available
• Change of mind, lack of use, or loss of interest in the service

Purchases Older Than 7 Days

If an issue is confirmed to be caused by our service but the purchase was made more than 7 days earlier, we may offer compensation, replacement service, subscription extension, or another reasonable solution instead of a monetary refund.

Third-Party Issues

When issues are caused by third-party services, applications, networks, devices, or external factors outside our control, we will still try our best to help identify solutions and provide support, but refunds may not be available.

Contact Us

If you believe you qualify for a refund or need assistance, please contact us through our support channels before initiating payment disputes or chargebacks so we can help resolve the issue as quickly as possible.